TOWNLINE
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Privacy Policy

Last updated: April 12, 2026

1. Information We Collect

We collect the following categories of information:

  • Account information: Email address provided during sign-up via magic link or OAuth.
  • Subscription data: Billing information processed securely through Stripe. We do not store credit card numbers on our servers.
  • Usage data: Search queries submitted to Ask Townline, property addresses used for Town Scout alerts, and map interactions.
  • Technical data: Browser type, IP address, and device information collected automatically for security and performance monitoring.

2. How We Use Your Information

  • To provide and maintain the Service, including AI-powered search results and property alerts.
  • To process subscription payments and manage your account.
  • To send Town Scout alert emails about permit activity and meeting updates near properties you monitor.
  • To improve the Service through aggregated, anonymized usage analytics.

3. Third-Party Services

Townline AI integrates with the following third-party services, each governed by their own privacy policies:

  • Supabase -- Database hosting, user authentication, and data storage.
  • Stripe -- Payment processing for subscription billing.
  • Anthropic (Claude AI) -- AI model provider for Ask Townline search and meeting summaries. Your queries are sent to Anthropic for processing.
  • Voyage AI -- Text embedding generation for search functionality.
  • Mapbox -- Map rendering for the Town Map feature. Mapbox may collect anonymized usage data.
  • Resend -- Email delivery service for Town Scout alert notifications.
  • Loops -- Email marketing platform used for onboarding and product update emails.
  • Google (Gemini) -- Audio transcription of public meeting recordings when captions are unavailable.
  • Google Analytics 4 -- Anonymized usage analytics to help us understand how the Service is used and improve the user experience.

4. Data Retention

Your account information and alert preferences are retained as long as your account is active. Search queries are not persistently stored on our servers. If you delete your account, your personal data will be removed within 30 days. Aggregated, anonymized data may be retained indefinitely for analytics purposes.

5. Data Security

We implement industry-standard security measures including: encrypted data transmission (TLS), row-level security policies on our database ensuring users can only access their own data, server-side authentication verification, and secure webhook signature validation for payment processing.

6. Cookies & Local Storage

Townline AI uses browser cookies for authentication session management (provided by Supabase Auth). We use localStorage to persist Ask Townline chat history locally on your device.

We use Google Analytics 4 (GA4) to collect anonymized usage data such as page views, feature adoption, and session duration. GA4 may set cookies on your browser to distinguish unique users and sessions. This data is used solely to improve the Service and is not shared with advertisers. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We do not use advertising pixels or sell data to third parties.

7. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected and how it is used.
  • Request deletion of personal information.
  • Opt out of the sale of personal information (we do not sell personal information).
  • Non-discrimination for exercising privacy rights.

To exercise these rights, contact us at privacy@thetownline.com.

8. Children's Privacy

Townline AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users. The “Last updated” date at the top of this page indicates when the policy was most recently revised.

10. Contact

For privacy-related inquiries, please contact us at privacy@thetownline.com.